Luxform Garden Lighting | Solar | Low Voltage | Mains lighting | Party and String lighting

Terms and Conditions

PURCHASES

You can easily purchase products through our convenient online ordering process by using Paypal. We use this method to ensure your details are kept secure at all times and therefore do not offer any other payment method. 

You do not need a Paypal account to use this service. Just check out as a "guest". 

 

RETURNS POLICY

Under: The Consumer Rights Act 2015 the buyer has a period of 14 working days after the date of delivery within which they may cancel the contract (purchase) often referred to as the "cooling off" period and get their money refunded, this includes the original postage and packing charges.

The purchaser is responsible for all return costs and responsibility of delivery back to the seller.

If the item was despatched by a customer’s request to be upgraded to a ‘premium’ delivery service this cost will be deducted from any refund. 

All returns must be in the same condition as when received by the purchaser (Boxed & Unused)

We do NOT charge any restocking fee.

 

FAULTY ITEMS

If your items arrives damaged or you believe it has developed a fault, please contact us first so we may offer assistance, many problems can be sorted out by our Technical team by contacting them direct

Les 07976 274 399 or by email =  Luxform@hotmail.co.uk

Please do NOT return items prior to contacting us or receiving a Returns Number.

 

GUARANTEE

All products sold are New (unless otherwise stated) from the supplier / manufacturer and carry their guarantee.  Bulbs are classed as consumables and are NOT covered by the warranty period. 

 

NON-RETURNABLE ITEMS

Lot Deals / Trade Purchases / Specific Customers Orders 

 

SPECIFIC CUSTOMER ORDERS

Where specific item(s), not normally stocked by LCN have been supplied to a customer at their request (customer’s order) these items are Non-Returnable.

 

FREE OF CHARGE AND FREE GIFTS

Free of Charge items do not form part of the sales contract and are supplied, ‘With Compliments'. 

Free Gifts and FOC items do NOT form any part of the sales contract and do not come with any warranty. 

 

CUSTOMER QUOTES / DISCOUNTS

Validity of all quotes or discounts offered are for 7days from time of quote / offer, unless otherwise agreed in writing. 

 

 TECHNICAL ADVICE

Technical advice is given Free and does not form part of any Sale or Contract between either party. 

Due to the nature of the products we sell we advise that where required, independent advise and installation is undertaken by a qualified electrician.  

 

DESCRIPTION & IMAGES

We try to give the best possible description of the product in all areas, 'approx. size' will be within 5mm, colour / model and overall appearance, if you have any concerns please contact us prior to the purchase. 

 All images used are by permission or are copy write to LCN Projects Ltd and are not for reproduction.